Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes:

• Name and email address
• Billing information (processed securely by our payment provider)
• Email lists and campaign content you upload
• Usage data and analytics related to your campaigns

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our email delivery services
• Process transactions and send related billing information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage and trends to improve your experience

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our platform (such as AWS SES for email delivery), subject to confidentiality agreements.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@loomimail.in.

5. Security

We use industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@loomimail.in.

7. Contact

For privacy-related questions, please contact: privacy@loomimail.in